 REVENUE managementAt Bigen Africa we think smarter about infrastructure development and service delivery to communities. Core to this demand is proper and disciplined revenue management, because, especially in local governments, sustainable success depends on funding and a credible income stream. The ability of municipalities to maximise revenue and develop infrastructure is affected by:
ZMS ACQUISITIONThe Revenue Management division of Bigen Africa is the result of a merger between the financial consulting division of Bigen Africa and ZMS Management Solutions, a company specialising in credit control and debt collection. Bigen Africa has adopted a holistic approach to revenue management. Our revenue enhancement value chain and related functions set out a sequential flow of key elements and interdependencies to assist Municipalities to effectively and sustainably manage revenue with which to develop infrastructure and deliver services. The core of the debt collection and credit management services lies in a unique software program, the ZMS Toolkit. This software product is fully owned by Bigen Africa and is continuously being upgraded in-house. Bigen Africa provides Municipalities with a long term sustainable solution developed and implemented within agreed time frames. This includes creating in-house capacity for Municipalities to effectively continue implementing and monitoring their revenue management processes. Over the past ten years we have established ourselves as the leader in the field of financial services to Local and Provincial Government, and Bigen Africa Revenue Management continuously builds on these achievements. Our staff consists of specialists with the requisite background and experience to consult to Local Government, ranging from Municipal CFO's, CA’s and Project Managers to Attorneys. OUR VALUE PROPOSITIONBigen Africa integrates the entire value chain in an infrastructure development and maintenance process through in-house capabilities and strategic partnerships – from revenue management and financing through to infrastructure development and asset management. We are committed to add value to any assignment or project that we are involved in. We also assist with on-the-job training and capacity building in order to create a sustainable revenue management function. THE BIGEN VALUE PROPOSITIONOur approach is based on working as a team with municipal staff, with mutual goals. Our signature service centres on the following principles:
HOLISTIC APPROACHBigen Africa believes that debt collection on its own does not provide a long-term and sustainable solution. We follow a holistic approach that focuses on all elements that can influence revenue management in the local government environment. Our revenue management value chain addresses several functions and processes that have a direct impact on revenue management as well as on training and capacity building: RESPONSIBLE REVENUE MANAGEMENT
Numerous revenue management assessments of municipalities by our revenue management team have found that many municipalities regard their revenue management as adequate, but that efforts to improve the situation are often isolated and sporadic. To address this, a holistic approach to revenue management must be adopted. Our revenue-enhancement value chain sets out a sequential flow of key elements and interdependencies to assist municipalities to effectively manage revenue. SERVICESBigen Africa provides a unique solution to the growing debt problem experienced by many municipalities. We break away from the typical debt collection model where an amount of old debt is handed over to the debt collector and the municipality is left with growing debt in the 30, 60 and 90 days categories. The ZMS model is based upon a cooperation agreement with the municipality. The ZMS Toolkit is installed at the municipality and extracts data with regards to the debtors in arrears on a regular basis to coincide with the billing run. A daily exchange of data takes place between the ZMS Toolkit and the municipal financial system to keep both systems in sync. Bigen Africa/ZMS provides resources to work inside the municipality with the municipal staff and together the process of credit control and debt collection is tackled. The ZMS Toolkit controls the processes electronically by using world renowned imaging and workflow software. This ensures timeous actions as well as full control of all processes. Reporting is also available which enables management to know exactly what is happening in the system. This provides the necessary data to make informed decisions and gives true meaning to the words: Credit Management MUNICIPAL ASSISTANCEBigen Africa assists municipalities to develop and action procedures and processes that create a mutually beneficial payment culture which improves the regular payment of municipal accounts and includes, amongst others, the following:
OUR SYSTEM - THE ZMS TOOLKITThis unique, comprehensive and advanced revenue management system has been developed specifically for municipalities in South Africa. The processes include:
The system utilises imaging and workflow software with electronic documentation storage and immediate retrieval capabilities. The system also provides full “dashboard” control with snapshot information and a full range of management information reports. OUR CLIENTS
CONTACT PERSONSWallie LouwTel: +27 (0) 12 842 8762 Cell: 082 569 2624 E-mail: leonard.curtis@bigenafrica.com Yolisa MkalipiTel: +27 (0) 12 842 8732 Cell: 079 105 1712 E-mail: leonard.curtis@bigenafrica.com |
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